Clients have up to 14 days after receiving the package to contact LUSATÊXTIL should they wish to cancel the order. LUSATÊXTIL will refund only the price paid for the order without the shipping costs.
In the event this contact is made more than 14 days after receing the package, LUSATÊXTIL reserves the right not to refund any amount paid.
Regarding faulty products:
- Once we check the manufacture defect, we will assume all the expenses and replace the merchandise within 30 days after receing the returned items.
-If we notice vandalism or dishonesty, we reserve the right not to refund nor replace the items.
Return via CTT
You can return your items via CTT to the following address: Rua Eng. Júlio Portela, 30 – 3750-158 Águeda - Portugal.
No payment-on-delivery return shall be accepted.